How do I clean my custom shoes?
We recommend using water and a cotton pad (or a soft cloth) to gently wipe away dirt from the custom-painted areas. For the rest of the shoe, you can use a toothbrush or cloth to clean it. Our customs are not machine washable, and abrasive materials may cause damage. For full cleaning instructions, please refer to the Cleaning Instructions page.
Can I wear them in the rain?
Yes, all custom shoes are painted with high-quality, durable leather paint and sealed with a waterproof protective coating, making them both water and scratch resistant.
Do you provide a tracking number for my order?
Yes, once your order has been dispatched, you will receive an email with your tracking number and a link to track your package. If your order has not yet been shipped, you can contact me via Instagram @customsbyzeee for an update.
How long do they take?
Production time varies depending on the design, but the average turnaround time is 2-5 weeks.
How do I place a custom order?
To place a custom order, send me a message on Instagram (@customsbyzeee) with the following details:
- Your shoe size
- Your location (for shipping purposes)
- 2-4 reference images of the design or character you want on your shoes
For more information, check out the Custom Request page.
Do you accept returns or exchanges?
Since each pair is custom-made to order, I do not accept returns or exchanges. Please make sure you are happy with your design before ordering.
How should I handle any issues with my order?
If there are significant issues with your custom shoes, please contact me directly via Instagram or email. However, since all shoes are custom-made, the design will closely match the listing photos, and returns will not be accepted for personal preference.
What about shipping?
Shipping times are as follows:
- UK: Free Evri shipping (1-2 days)
- International: FedEx shipping (1-3 days)
Please note, I am not responsible for any delays in shipping once the shoes have been dispatched.
Are the shoes durable?
Yes, the custom shoes are designed to be long-lasting and durable. They are made with high-quality materials and should last for years when properly cared for. My first customers, from five years ago, still have their shoes in perfect condition!